We believe that quality assurance is integral to good business management.

Stack Masula employs staff trained in Quality Assurance (QA), but we hold a firm belief regarding this area of business. If your QA does not add value to your business you are wasting your time and money.

The benefits of a good quality system can include:

• A clear platform to communicate company policies to your staff and clients;
• Increased control, and clear and consistent procedures resulting in less mistakes, less waste and less re-work;
• Fewer customer or client complaints;
• Continual improvement within all areas of the business through systematic monitoring and review; and
• There are external benefits that you will also realise. Your Business Management Manual will become a marketing tool that you can showcase to your clients. It may just give you the edge over your competition.

Documentation Preparation

Stack Masula can consult with your organisation to develop a Business Management System that satisfies the quality standard. Our systems meet the requirements of AS/ NZS ISO 9001: 2008, but more importantly they:

• Add value to your business;
• Provide a marketing tool for your future clientele;
• Provide a framework for sound business practice;
• Provide a training tool for your managers, supervisors and employees; and
• Are alive, dynamic and continuously improving.

Internal Quality Auditing

Stack Masula can undertake an Internal Quality Audit to assess compliance to AS 9001:2008 and the requirements of the Business Management System.

Assessment of compliance allows for a smoother certification process, identification of gaps and areas for improvement, and/or adjustment of the Business Management System to better reflect the workings or requirements of your Business.

External Quality Audit Support

Stack Masula can provide assistance during the external audit period. External audits can be a stressful and daunting process. Stack Masula can liaise with the certification body and provide the necessary coaching and support for the designated Quality personnel to facilitate the certification process.